Effective Date: January 1, 2026 · Plain English, real protection.
IN PLAIN ENGLISH: We back up your data automatically every day and keep it locked so ransomware can't touch it. Everything we do is clearly described before you sign up.
Silver Fox Cyber ("Provider") agrees to provide the data backup and related services described in your selected service plan (the "Services"). Specific details including backup schedules, retention windows, and storage limits are defined in your service plan at the time of purchase.
Any tasks or services not explicitly included in your plan are outside the scope of this Agreement. Provider reserves the right to decline out-of-scope work or to offer it for an additional fee.
IN PLAIN ENGLISH: We need you to install the backup software and practice basic computer hygiene. If you click a phishing link and get ransomware, we can still recover your data — but we're not responsible for the infection itself.
To deliver the Services effectively, you agree to:
You represent that your use of the Services complies with all applicable laws and regulations.
IN PLAIN ENGLISH: No one can guarantee 100% security — not us, not anyone. What we can guarantee is that your backups are locked and immutable the moment they're created. Even if your computer is compromised, your backup vault stays clean.
Provider employs industry-standard security practices including S3 Object Lock immutability, AES-256 encryption in transit and at rest, and isolated backup storage. However, Provider does not guarantee absolute security or immunity from all threats, including zero-day exploits or novel attack methods.
Provider is not liable for data loss, downtime, or costs resulting from security incidents caused by Client negligence, including but not limited to users disabling security software, sharing credentials, or paying ransomware demands without Provider's written guidance.
IN PLAIN ENGLISH: We store your backups safely and lock them so they can't be deleted or altered. Recovery time depends on your data size and internet speed — we'll walk you through every step.
Immutability: All backups are stored using S3 Object Lock. Once written, backups cannot be altered or deleted until the retention period expires — not by ransomware, not by us, not by anyone.
Encryption: Your data is encrypted on your device before it leaves your machine. We never see your unencrypted data.
Recovery Time: Restoration time varies based on data volume, your internet connection speed, and other factors. Provider will assist you through the recovery process but cannot guarantee a specific restoration time.
Backup Integrity: While Provider makes every effort to ensure backup integrity, Provider does not warrant that all backups will be recoverable under all circumstances. Liability for data loss is limited as described in Section 8.
Retention: Backups are retained according to your plan's schedule. Data not included in your backup configuration is not protected.
Testing: We strongly encourage periodic restore testing to verify your backups are working correctly. Provider is not responsible for undiscovered backup failures if testing is declined.
IN PLAIN ENGLISH: Flat monthly rate, no surprise fees. Pay on time and we keep your backups running. No restore fees — ever.
You agree to pay all fees as invoiced. Overdue invoices accrue interest at 1.5% per month or the maximum rate permitted by applicable law, whichever is lower. Provider reserves the right to suspend Services after 30 days of non-payment with written notice.
There are no per-restore fees. You may restore your data as many times as needed at no additional charge. Fees are exclusive of applicable sales tax, which shall be borne by the Client.
IN PLAIN ENGLISH: We never sell your data, never read your files, and never use your data for anything other than providing your backup service.
You retain all ownership rights to your data. Provider obtains no rights to your data other than the limited right to store and process it solely to provide the Services.
Both parties agree to keep confidential any proprietary information disclosed during the term of this Agreement. Provider implements reasonable administrative, physical, and technical safeguards to protect your data.
Provider may use third-party cloud storage infrastructure to provide the Services. Such vendors process data in accordance with their own privacy policies and industry-standard security requirements.
IN PLAIN ENGLISH: No long-term contracts. Cancel any time with 30 days notice. We'll securely delete your data from our systems upon request.
This Agreement begins on the date you subscribe to the Services and continues on a month-to-month basis until cancelled. Either party may terminate this Agreement for any reason with 30 days written notice.
Either party may terminate immediately for material breach if the breach is not cured within 14 days of written notice.
Upon termination, Provider will cease access to your systems and securely delete your backup data within 30 days, unless retention is required by law. Provider is entitled to all fees accrued through the termination date.
IN PLAIN ENGLISH: If something goes wrong, our liability is capped at what you've paid us in the last 12 months. This is standard for managed service providers and protects both parties from catastrophic outcomes.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM.
PROVIDER'S TOTAL AGGREGATE LIABILITY ARISING OUT OF THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT TO PROVIDER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
This limitation does not apply to: (a) breaches of confidentiality obligations; (b) gross negligence or willful misconduct by Provider; or (c) bodily injury or property damage caused by Provider's negligence.
The Services are provided on an "AS IS" and "AS AVAILABLE" basis. Provider makes no warranty of uninterrupted, error-free operation.
IN PLAIN ENGLISH: If your negligence causes a problem that someone sues us over, you cover us. If our negligence causes a problem, we cover you.
You agree to indemnify and hold Provider harmless against claims arising from your negligence, your use of third-party software, or your violation of applicable law.
Provider agrees to indemnify you against claims arising from Provider's gross negligence or willful misconduct in performing the Services.
IN PLAIN ENGLISH: Virginia law governs this agreement. If we ever have a dispute, we'll try to work it out between ourselves first before involving lawyers.
This Agreement is governed by the laws of the Commonwealth of Virginia, without regard to its conflict of laws principles. Any legal action shall be brought in the courts of Tazewell County, Virginia.
The parties agree to attempt to resolve any dispute through good-faith negotiation for a period of 30 days before initiating litigation.
This Agreement constitutes the entire agreement between the parties regarding the Services and supersedes all prior discussions, representations, or agreements. Modifications must be made in writing. Provider will notify you of material changes to these terms at least 30 days in advance.
Questions about these terms? Contact us — we're happy to explain anything in plain English.
Silver Fox Cyber · 800 E Main St, Ste 330 PMB 1009 · Wytheville, VA 24382 · (276) 465-1351 · charles@silverfoxcyber.com